FAQ

Shipping

What are the shipping and handling costs?

These costs will vary, Standard shipping rates will apply.

How long does the order take to ship to me?

You can expect your order to ship within 1-3 business days, and you will receive separate tracking information for each package(s) via email.

Do you ship internationally?

While we're not currently shipping wholesale internationally, we'd love to stay in touch! Please fill out our form to be notified when things change.

Orders

Do you sell Wholesale just on True Classic?

Happy to confirm, we also sell on Faire to support your wholesale needs.

Can I see a product catalog or price list?

In order to view products and prices, please login into your account.  If this is your first time at True Classic Corporate Wholesale please Create your account here: Wholesale Application

What is a minimum order quantity (MOQ)?

The minimum order quantity is 48 same style pieces. You may, however, mix sizes and colors.

Can I apply a discount code on my order?

Additional discounts are not eligible for wholesale/corporate discount purchases.

What payment methods do you accept?

At this time, True Classic accepts all major credit cards, Paypal, Amazon Pay, GooglePay, and ApplePay.

Can I resell the items?

True Classic products, purchased from, us may be re-sold with embellishment. Re-selling blank products from an unauthorized retail store, website, or any third-party site (i.e., Amazon, Craigslist, eBay, Walmart, etc.) is strictly prohibited. Failure to adhere to these terms will result in losing the privilege to our corporate wholesale program

Do you offer printing?

To maintain integrity of our products and maintain our focus on quality, True Classic does not offer embroidery or screen printing customization

What if my purchase is Tax exempt?

We accept tax exemptions. Ensure to add exception forms to your account so we can verify and adjust accordingly. 

Cancellation

What If I canceled my order? 

If you see a charge on your credit card for a canceled order, this may be pre-authorization and not a payment. This will be automatically reversed or refunded by your payment provider. 

If you paid by PayPal, then the canceled order will automatically generate a refund back to your account.

When can I anticipate receiving my refund after Cancellation?

Credit card refunds can take up to 7 business days to appear on your statement. We will process your refund promptly, and you will receive a notification once it's initiated.

Paypal refunds are almost instant. If you have received confirmation that a refund was issued but do not see it in your account, please contact us at wholesale@trueclassic.com, to investigate further.

Returns

What is the return policy?

Due to the custom nature of Corporate Wholesale orders, returns and exchanges are not available. However, your satisfaction is our top priority. If you have any concerns or need assistance, please do not hesitate to contact us by email wholesale@trueclassic.com.

Customer Service

How can I contact customer service?

If you do need any assistance please email: wholesale@trueclassic.com.